Animal Jam Help

Feel free to contact the Animal Jam Archives team by emailing us at support@animaljamarchives.com. Sadly the contact form previously hosted here was mistaken for a way of contacting Animal Jam Headquarters, which is is not. Please only email us regarding AJA! We are not AJHQ. We can not help you with your account. Please click here to contact AJHQ.

Animal Jam Headquarters, also known as AJHQ, is the part of NatGeo that runs Animal Jam. They control everything that happens in the game, including any updates, memberships, codes, etc.

There are many reasons why a Jammer might need to contact them, but not everyone knows how to do it. I’ve noticed some Jammers in the comments mistakenly think my website is AJHQ but I am just a blogger. That’s why I made this post to help send players in the right direction!

Here are the ways that you can contact AJHQ about whatever issues you might have with the game. They get a lot of emails so it may take them a while to get back to you.

AJHQ Email Support

This is the email you should contact if you have any issues/glitches with the game, get scammed, or any other in-game problem. Like I said before, AJHQ can be pretty slow at replying though.

Animal Jam Help Page

support@animaljam.com

If you have any questions about your membership or billing, there is a different email to contact. They can only discuss billing on your account with a parent or guardian, so they will need to help you with this!

Animal Jam Help

billing@animaljam.com

Animal Jam Headquarters Address – Where is AJHQ located?

A lot of Jammers, including myself, have sometimes wondered where AJHQ is located? Maybe you have some awesome Animal Jam drawings you want to send them or maybe it’s just out of curiosity. For whatever reason you need their address, here it is:

Animal Jam
PO Box 3624
Salt Lake City, UT 84110

Everyone loves receiving letters in the mail so why not send them some fan mail?

AJHQ Phone Number

So if you’ve tried the options listed above and still haven’t gotten the response you’re looking for, the last option would be to try calling them. This is the phone number listed for AJHQ.

888-340-7313

I haven’t tried calling it myself but it’s listed on the company’s official business listing so it should work. They may end up telling you to email instead but hopefully they can help you in some way.

Sometimes you might need help before AJHQ has time to respond. If you’re looking for an answer to a question, it may have already been covered at the Animal Jam Help Center. Here you can find answers to some commonly asked questions about the game.

With a major company like Animal Jam, it’s not always easy getting in contact with the right person. I hope this guide has helped and that you’ll be able to get in contact with whoever you need to at AJHQ!

You may also like:

Having trouble with you Howl? Want to know HOW to submit a Howl?? Here's what you need to make a GREAT howl!
1. Go to Jamaa Township.

Animal Jam Help Ticket


2. Click the Billboard.
3. It should look like this when you do. (The words at the bottom and the picture for the gallery may be different)
4. Click 'Submit A Howl' at the bottom left corner. This should show up.
5. You may type in your howl. *FOLLOW THESE RULES TO INCREASE YOUR CHANCE OF YOURS GETTING PICKED.* (Found on Animal Jam's Help page)
*If you can't read that click on it*
Here's what NOT to do.. (Also found on Animal Jam's Official Help Page)
Number
*If you can't see that click on it*
I hoped this helped you! If Animal Jam likes your howl you will get a Howl Plaque in Jam A Gram and your howl will be featured in Jammer Central! -This happened to me twice-

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